Return and Refund Policy
Our return policy is only applicable to defective or wrong item(s) received for any online purchases within 14 calendar days from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Your item needs to have the receipt of proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
*Any exchange is subject to stock availability, Chez Sac reserves the final rights to do an exchange by way of an item(s) of similar value, or a refund via original payment method.
For any returns, please email us at firstname.lastname@example.org with the subject title: Return Request - Order Number: ####### . Our team will reply within 3 business days.
Please note that all product photos are for reference only. Exchange or Refund are not applicable to size differences and colour variations, unless there is a defect or difference from the product descriptions provided on Chez Sac Website.
Please be advised to pay attention to all size information provided for each product. Kindly allow 1-3 cm slight difference due to manual measurement.
Slight colour variation might be resulted due to different display setting. Chez Sac will make the best effort to provide photos that are closest to the actual product. Kindly refer to the product for its actual colour.